Privacy & Security for ecoegg.com
At Must Be Eco Ltd we are committed to safeguarding the privacy of our customers and users whilst providing the highest possible quality of service. When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, the EU General Data Protection Regulation (2016/679) and the UK Privacy and Electronic Communications (EC Directive) Regulations 2003 (Data Protection Legislation), we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Under the terms of the Data Protection legislation, we are required to explain how Must Be Eco Ltd collects personal data from you, why we collect it, how we process it and where we may disclose it to other entities.
Must Be Eco Ltd is registered as a data controller under the terms of the Data Protection Act 1998 and the EU General Data Protection Regulation with the UK Information Commissioner’s Office.
The information we may collect from you
We may collect and process the following data about you:
- Information that you provide by filling in forms on the website at ecoegg.com and information provided to our customer service team via phone call or email. This includes information provided at the time of registering to use the website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with the website
- If you contact us, we may keep a record of that correspondence
- If you telephone us, we may keep recordings of the call for training, fraud prevention, servicing your account and regulatory consent
- Details of transactions you carry out through the website and of the fulfilment of your orders
- Details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access
- We may also receive your information from another organisation that you have consented for them to share your data
We also collect data because it is necessary for the pursuit of our legitimate interests. Our legitimate interests are set out below.
- Improving our service and our products
- Understanding our customers’ wishes and shopping preferences
- Direct Marketing
Privacy Notice UK Website
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies and other such software on our website contain information that is transferred to your computer’s hard drive. They help us to improve the website and to deliver a better and more personalised service. This includes, but is not limited to:
- Your IP address
- Your operating system
- Your browser type
- The name of your internet service provider
- The date, time and duration of your visit
- The name and URL of pages you access
The purpose of this is for system administration and to report aggregate information to our advertisers. This contains statistical data about our users’ browsing actions and patterns and does not identify any individual.
The website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access the website.
How we use your information
Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please fill in the contact us form or email us at hello@www.staging.ecoegg.com
Security of your Personal Data
Our website uses Secure Sockets Layer (SSL) certificates that ensure your data is encrypted when transmitted over the Internet. We have upgraded our site to ensure that all pages are secure in line with the latest best practise. When you are in the secure section of the site, a padlock symbol appears in your browser. In most web browsers this appears to the right or left of the address bar at the top depending upon the web browser you are using.
‘Verified by Visa’ and ‘MasterCard SecureCode’ are additional security measures for customers using payment cards from Visa and MasterCard. We also provide the option for you to pay securely using Paypal. This allows you to confirm your identity before purchase as a protection from unauthorised use of your credit or debit card when shopping online. For more details, please visit Visa, MasterCard or Paypal online or contact your card issuer.
We strongly recommend to keep your password safe and not to divulge your password anyone else under any circumstances. Please remember to log out of your session at the end and to close down the session. This is especially important if you are using a shared computer in a internet café or library.
We hold a SSL certificate from Sectigo (formerly Comodo CA) which is a well-established and respected certification authority: https://sectigo.com/
Our payment page is hosted by leading payment providers PayPal and Stripe and we do not hold your card details on our servers. For more detail, please visit their websites at https://www.paypal.com/ and https://stripe.com/gb/
Data sharing
In addition to the information that we share in order to comply with our legal obligations, we also may share or disclose the information:
- To third parties that process data on our behalf
- To our trusted retail partners via data pooling
- To any other party with your prior consent
Data pools are groups of retailers who share information on what their customers buy. This pooled information is analysed to understand consumer’s wider buying patterns. From this information, customers are sent tailored communications containing suitable offers that should be of interest to them based on what they like to buy. We do not share email addresses for the purposes of data pooling.
How long we keep your data for
At Must Be Eco Ltd we are fortunate to have loyal customers who purchase our products over many years. To serve our customers in the best possible manner and to continue to inform them about new products and service we have decided to retain customer data for 10 years after the last purchase date.
In the case of any request involving one of your rights, we will acknowledge your request within 48 hours and follow up with a more detailed response without delay and at most within one month of receipt of your request. We are permitted to extend this time period by up to two months if your request is particularly complex. Please email us at hello@ecoegg.com
You have the right to withdraw from or amend the receipt of marketing communications. If you would like to do this please email hello@ecoegg.com
Opting out from Email, Trusted partners and Catalogues
If you wish to opt out from receiving email, telephone and postal communications from us or if you do not want us to share your Personal Data with any of our trusted partners then please use one of the methods listed below. You may choose to opt out at any time at your choosing and you can equally choose to change your mind and opt back in on any one of the preferences we present to you.
However, please understand that if you do object, then this may affect our ability to offer you the best possible experience when you shop with us. You can update your preferences via one of the following:
- Send an email titled ‘opt out’ to hello@ecoegg.com and let us know which service you’d like to unsubscribe from – choose from catalogue, email and/or trusted partner sharing.
- Clicking on the unsubscribe link in every email we send – only applies for our Must Be Eco Ltd emails
- Write a letter detailing your request and which activity you wish to opt out from to: Data Protection Officer: hello@ecoegg.com.
- Email us at hello@ecoegg.com. along with your name and address
Should you wish to correct any information or preference we currently have for you then you can use any of the relevant procedures as listed above to update us with your information or preferences at any time.
Accessing and Updating Your Data
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at hello@ecoegg.com.
Changes to our Privacy Policy
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to hello@ecoegg.com.
Cookie Policy
Cookie Policy for www.ecoegg.com.
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details. The information stored in cookies is safe and anonymous. You can find more information about cookies at http://www.allaboutcookies.org
Must Be Eco Ltd website uses cookies. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. By using our site, you also consent to the use of these cookies.
Cookies are used on our site for the following reasons:
– To store the content of your online shopping basket whilst you browse the site and to complete an order.
– To compile anonymous aggregated statistics that allow us to understand how users use our website and help us improve the structure of our website.
– We also allow selected third parties to place cookies when you visit our site. Third party cookies may be left by selected companies who participate with us in marketing programmes. These cookies enable us to monitor which adverts you see and click on to get to our site and to also personalise advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/
Below are links to the companies that we currently allow trusted partner cookies on our website:
Google Analytics (for monitoring the overall site performance based on analysing visitor and transactional behaviour to ensure an efficient shopping experience): https://www.google.com/policies/technologies/ads/#toc-analytics
Facebook (social media, visitor behaviour and advertising) https://www.facebook.com/privacy/explanation/
We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests. To opt out of our cookies used for this online advertising or to submit a data subject request specific to these technologies, click here.
Disabling and Enabling Cookies
We use cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them.
If you wish to change your mind regarding your consent for us to use cookies to enhance your shopping experience you can click on this link to update us with your preferences.
To withdraw your consent across all websites that you visit, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent websites from storing cookies on your computer’s hard drive.
For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar.
Important – If you choose not to consent to the use of cookies, your experience of our site will be impaired
This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Your consent applies to the following domains: www.ecoegg.com
Necessary (31)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| __cf_bm | www.ecoegg.com | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | 1 day | HTTP Cookie |
| apbct_cookies_test | www.ecoegg.com | Used in order to detect spam and improve the website’s security. Does not store visitor specific data. | Session | HTTP Cookie |
| apbct_headless | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Persistent | HTML Local Storage |
| apbct_headless | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Session | HTTP Cookie |
| apbct_page_hits | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Persistent | HTML Local Storage |
| apbct_page_hits | www.ecoegg.com | Used in order to detect spam and improve the website’s security. Does not store visitor specific data. | Session | HTTP Cookie |
| apbct_prev_referer | www.ecoegg.com | Used by the website to identify and eliminate spam on the website’s comment-function. | Session | HTTP Cookie |
| apbct_prev_referer | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Session | HTML Local Storage |
| apbct_site_landing_ts | www.ecoegg.com | Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. | Session | HTTP Cookie |
| apbct_site_referer | www.ecoegg.com | Used in order to detect spam and improve the website’s security. Does not store visitor specific data. | 3 days | HTTP Cookie |
| apbct_urls | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | 3 days | HTTP Cookie |
| CookieConsent | Cookiebot | Stores the user’s cookie consent state for the current domain | 1 year | HTTP Cookie |
| cookies.js | www.ecoegg.com | Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry. | Session | HTTP Cookie |
| ct_checked_emails | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Session | HTTP Cookie |
| ct_checkjs | www.ecoegg.com | Used in order to detect spam and improve the website’s security. Does not store visitor specific data. | Session | HTTP Cookie |
| ct_checkjs | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Persistent | HTML Local Storage |
| ct_fkp_timestamp | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Persistent | HTML Local Storage |
| ct_fkp_timestamp | www.ecoegg.com | Used in order to detect spam and improve the website’s security. Does not store visitor specific data. | Session | HTTP Cookie |
| ct_has_scrolled | www.ecoegg.com | This cookie is used to distinguish between humans and bots. | Session | HTTP Cookie |
| ct_mouse_moved | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Session | HTTP Cookie |
| ct_pointer_data | www.ecoegg.com | Used in order to detect spam and improve the website’s security. Does not store visitor specific data. | Session | HTTP Cookie |
| ct_pointer_data | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Persistent | HTML Local Storage |
| ct_ps_timestamp | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Persistent | HTML Local Storage |
| ct_ps_timestamp | www.ecoegg.com | Used in order to detect spam and improve the website’s security. Does not store visitor specific data. | Session | HTTP Cookie |
| ct_screen_info | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Session | HTTP Cookie |
| ct_screen_info | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Persistent | HTML Local Storage |
| ct_timezone | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Persistent | HTML Local Storage |
| ct_timezone | www.ecoegg.com | Used in order to detect spam and improve the website’s security. | Session | HTTP Cookie |
| PHPSESSID | www.ecoegg.com | Preserves user session state across page requests. | Session | HTTP Cookie |
| wc_cart_hash_# | www.ecoegg.com | Pending | Persistent | HTML Local Storage |
| wc_fragments_# | www.ecoegg.com | Pending | Session | HTML Local Storage |
Preferences (2)
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| ct_cookies_type | www.ecoegg.com | Used in order to detect spam and improve the website’s security. Does not store visitor specific data. | Persistent | HTML Local Storage |
| klaviyoOnsite | Klaviyo | The cookie is used to manage the mailing list, if the visitor has subscribed to any newsletters or blog posts. | Persistent | HTML Local Storage |
Statistics (9)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| __kla_id | Klaviyo | This cookie is used to collect information on the visitor’s behavior. This information will be stored for internal use on the website – internal analytics is used to optimize the websites or to register if the visitor has subscribed to a newsletter. | 399 days | HTTP Cookie |
| _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 399 days | HTTP Cookie | |
| _ga_# | Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. | 399 days | HTTP Cookie | |
| _gat | Used by Google Analytics to throttle request rate | 1 day | HTTP Cookie | |
| _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP Cookie | |
| apbct_timestamp | www.ecoegg.com | Sets a timestamp for when the visitor entered the website. This is used for analytical purposes on the website. | Session | HTTP Cookie |
| ct_has_scrolled | www.ecoegg.com | Registers if the website’s scroll-depth detection is active – This function remembers how far the user has scrolled on the current session across the website’s sub-pages. | Persistent | HTML Local Storage |
| ct_mouse_moved | www.ecoegg.com | Registers if the website’s scroll-depth detection is active – This function remembers how far the user has scrolled on the current session across the website’s sub-pages. | Persistent | HTML Local Storage |
| mailchimp_landing_site | www.ecoegg.com | Used to register how the user entered the website – This function is provided by Mailchimp. | 28 days | HTTP Cookie |
Marketing (30)
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. | 3 months | HTTP Cookie |
| _gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. | 3 months | HTTP Cookie | |
| _uetsid | Microsoft | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. | 1 day | HTTP Cookie |
| _uetsid | Microsoft | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | Persistent | HTML Local Storage |
| _uetsid_exp | Microsoft | Contains the expiry-date for the cookie with corresponding name. | Persistent | HTML Local Storage |
| _uetvid | Microsoft | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | Persistent | HTML Local Storage |
| _uetvid | Microsoft | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | 1 year | HTTP Cookie |
| _uetvid_exp | Microsoft | Contains the expiry-date for the cookie with corresponding name. | Persistent | HTML Local Storage |
| ActivityInfo2 | Sizmek | Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. | 29 days | HTTP Cookie |
| ads/ga-audiences | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. | Session | Pixel Tracker | |
| feefoUserId | Feefo | Used in context with SEO and conversion optimization. Gathers any user reports or behavioral data into reports for the website operator. This service is provided by a third-party analysis-service. | Persistent | HTML Local Storage |
| IDE | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year | HTTP Cookie | |
| MUID | Microsoft | Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. | 1 year | HTTP Cookie |
| OT_1073748190 | Sizmek | Pending | Session | HTTP Cookie |
| OT2 | Sizmek | Collects visitor data related to the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. | 29 days | HTTP Cookie |
| pagead/1p-conversion/# | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. | Session | Pixel Tracker | |
| pagead/landing [x2] | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. | Session | Pixel Tracker | |
| pagead/viewthroughconversion/717213714 | Pending | Session | Pixel Tracker | |
| sbjs_current | www.ecoegg.com | Collects data on visitors’ behaviour and interaction – This is used to optimize the website and make advertisement on the website more relevant. | 179 days | HTTP Cookie |
| sbjs_current_add | www.ecoegg.com | Collects data on visitors’ behaviour and interaction – This is used to optimize the website and make advertisement on the website more relevant. | 179 days | HTTP Cookie |
| sbjs_first | www.ecoegg.com | Collects data on visitors’ behaviour and interaction – This is used to optimize the website and make advertisement on the website more relevant. | 179 days | HTTP Cookie |
| sbjs_first_add | www.ecoegg.com | Collects data on visitors’ behaviour and interaction – This is used to optimize the website and make advertisement on the website more relevant. | 179 days | HTTP Cookie |
| sbjs_migrations | www.ecoegg.com | Collects data on visitors’ behaviour and interaction – This is used to optimize the website and make advertisement on the website more relevant. | 179 days | HTTP Cookie |
| sbjs_session | www.ecoegg.com | Collects data on visitors’ behaviour and interaction – This is used to optimize the website and make advertisement on the website more relevant. | 1 day | HTTP Cookie |
| sbjs_udata | www.ecoegg.com | Collects data on visitors’ behaviour and interaction – This is used to optimize the website and make advertisement on the website more relevant. | 179 days | HTTP Cookie |
| SZMKSessionId | Sizmek | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. | Persistent | HTML Local Storage |
| SZMKUin | Sizmek | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that they are shown the same advertisement. | Persistent | HTML Local Storage |
| test_cookie | Used to check if the user’s browser supports cookies. | 1 day | HTTP Cookie | |
| u2 | Sizmek | Collects data related to the user’s navigation visits to webpages in order to assess the efficacy of ads that are displayed on the website. | 29 days | HTTP Cookie |
Unclassified (11)
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| apbct_session_id | www.ecoegg.com | Pending | Session | HTML Local Storage |
| arrow_display_is_active | www.ecoegg.com | Pending | Persistent | HTML Local Storage |
| arrow_display_is_facebook | cdn.trybeans.com | Pending | Persistent | HTML Local Storage |
| arrow_display_is_twitter | cdn.trybeans.com | Pending | Persistent | HTML Local Storage |
| beans_cjs | www.ecoegg.com | Pending | 1 day | HTTP Cookie |
| beans-snow-ectomycorrhiza | cdn.trybeans.com | Pending | Session | HTML Local Storage |
| BNS-arrow/display/current | cdn.trybeans.com | Pending | Session | HTML Local Storage |
| BNS-bamboo/display/current | cdn.trybeans.com | Pending | Session | HTML Local Storage |
| BNS-liana/display/current | cdn.trybeans.com | Pending | Session | HTML Local Storage |
| BNS-snow/display/current | cdn.trybeans.com | Pending | Session | HTML Local Storage |
| BNS-snow/ecm | cdn.trybeans.com | Pending | Session | HTML Local Storage |