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About us » Our Guarantees
We strive for eggcellence in everything we produce, however on the odd occasion sometimes things don’t come up to scratch, or you are not happy with your purchase for some other reason. So we’ve developed a “love it or return it” guarantee on all our products and a no-quibble 10 year guarantee on all non-consumable parts.
We’re always looking at ways to improve our products so they perform better for you, so please don’t hesitate to get in contact if you’re unsatisfied in any way.
For further details, or to request a replacement part under the guarantee, please contact Customer Services on +44 (0) 1622 535 200, firstname.lastname@example.org or write to us at Ecoegg Ltd, The Hatchery, Steelfields, Owens Way, Gads Hill, Gillingham, Kent, ME7 2RT.
Customer Service opening times run from 9:30 am – 5:30 pm UK time.
Some small Terms & Conditions